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Unlock Actionable Insights from Every Conversation

Transform unstructured dialogue into structured, data-driven metrics-empowering your teams with real-time analytics to optimize operations, marketing, and product strategies.

Why Choose HumAIns for Conversational Intelligence?

  • Omnichannel Ingestion: Auto-capture transcripts from voice, chat, email, and SMS.

  • Semantic Tagging: Custom NLP models categorize intents, sentiments, and topics.

  • Live Dashboards: Visualize conversation volumes, sentiment shifts, and emerging keywords.

  • Proactive Recommendations: Anomaly detection surfaces spikes and trends for rapid action.

How It Works:

  1. Collect: Securely ingest all conversational channels.

  2. Transcribe: High-accuracy speech-to-text with speaker labeling.

  3. Structure: Convert transcripts into JSON records with metadata.

  4. Analyze: Query structured data or export to BI/CRM systems.

Results:

  • 22% reduction in call volume

  • $1.8M annual savings (case study)

  • Early detection of trends and issues2

Case Study Highlight:“A leading financial services firm processed 1M calls/year, optimized IVR flows, and cut call volume by 22%-saving $1.8M in operational costs.”

  • Operations Lead, Financial Services

CTA:[Explore Conversational Analytics]


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